It's hard to beat air travel for the sheer efficiency of it all. Hundreds of thousands of people zipping around the world in hours. I'm an infrequent enough traveler to still be enamored of the experience. People watching. Overhearing snippets of conversations. The buzz of business as usual. Tearful goodbyes, happy reunions.
But what I found most intriguing on this busy travel day was the perfectly wonderful examples of customer service. The check-in attendant who understood my pre-coffee confusion as to which way to properly insert my credit card. She didn't judge, she simply stepped from behind the counter and helped me with a smile. The bathroom attendant who tracked me down to return my coat. The between-flights pilot who pointed the elderly traveler to the right gate, then escorted her there. Pretty good finds for a frantic Monday.
When a woman headed to a convention asked me where I worked, her response made me smile: "Lands' End? I just love that company. You have consistently high customer service." Yes, people still notice.
Have any run-ins with great customer service? Share your stories here.