Fifty-five minutes on hold waiting for a live person to help me out. The reindeer lawn decoration wouldn't light, so I called the service hotline number printed in big numbers at the bottom of the instructions. I was at the mercy of an automated voice, ticking off my place in line. "You will be helped next" was repeated for at least 20 minutes. Fifty-five minutes later I was instructed to return the item to the store it was purchased for an in-store credit. Total service time: less than five minutes. Thanks. No, really.
This little exercise made me so proud to work for a company that not only stands by every purchase, but makes solving customer issues its top priority. The path was laid out for us over 40 years ago in the form of two simple words: Guaranteed. Period.® It's more than a return policy, it's our way of business.
Received the red logo'd shirts only to find the boss wanted blue? Forgot to order gifts for the shipping department and the party is in four days? Give us a call. Instead of hearing "No" from us, we'll find every way possible to say "yes."
Peace of mind. That's the best holiday gift we can offer.